Changing of the Guard: Redefining Security in a Crowded Place – Brisbane’s South Bank

Crowded places are changing. Security must evolve with them. This session introduces the Hybrid Light Model (HLM), developed by South Bank Corporation for Brisbane’s South Bank, one of Australia’s most visited precincts. Built on principles of safety, customer focus, and resilience, the intelligence-led HLM redefines the traditional guarding model through a more visible, proactive, and integrated approach. The session will explore a suite of enhanced security arrangements, including a modernised Security Control Room as the operational nerve centre, multi-agency integration, and behavioural detection capabilities, to collectively strengthen resilience in a crowded place.